VISA Credit Card Conversion

Santa Clara County Federal Credit Union is excited to announce our partnership with a new credit card processor to provide enhanced features and better functionality.

This means there will be a few changes to your Account and we want to make sure you know exactly what is happening. Your new County Federal VISA Platinum Rewards Card will come with the following new features:

  • Enhanced Fraud Protection – Whenever you use your card at a chip-activated terminal, the embedded chip generates a one-time use code. This code keeps your information secure while reducing fraud.
  • 24/7 Member Service – Call 1-855-319-8505 for balance inquiries, payment information, transaction history, statement requests or to dispute a charge.
    Your new VISA Platinum Rewards card will be mailed 11/01/2017. Please wait 5-7 business days for delivery. 

Next Steps:

There will be a few changes to your VISA card account and we want to make sure you know exactly what to do:

  • New Card On Its Way – Your new VISA Platinum Rewards card was mailed 11/01/2017. Please allow 5-7 business days for delivery.
  • Activate Your New Card – Please activate your new VISA Platinum card on 11/13/2017 by calling 1-855-319-8505 (toll free) or 301-945-9948 (international calls only).
  • Remove Sticker – Upon activating your new VISA Platinum card, remove the activation sticker and sign your card immediately.
  • Select PIN – If you plan to use your credit card at an ATM, you can select your unique PIN during activation by calling 1-855-319-8505 (toll free) or 301-945-9948 (international calls only).
  • 24/7 Member Service – Call 1-855-319-8505 for balance inquiries, payment information, transaction history, statement requests or to dispute a charge.

Key Changes and what to Know:

  • Each new VISA Platinum Rewards card has a unique credit card number.
  • If there is more than one (1) cardholder on the account, each cardholder will have their own unique credit card number on the card.
  • New cards will be sent to all cardholders on your account.
  • Your credit card number, expiration date and CVV code will change. 
  • If you have automatic payments made with your current credit card, make sure to contact each vendor with your new updated credit card number to help avoid any interruption in your service. Please see the recurring activity checklist to help with this. Your credit card number has changed.
  • If you mail in your payments be sure to use the new payment address: P.O. Box 2711, Omaha, NE 68103-2711 after 11/13/2017.
  • If you reported your card lost or stolen between 10/11/2017 and 11/6/2017, you will receive your replacement card no later 11/15/2017. 

For VISA Platinum Rewards Cardholders:

New uChoose Rewards® Program

Your new Rewards program is called uChoose Rewards®. uChoose Rewards® will allow you to redeem points on your credit card purchases to use toward shopping, travel, event tickets, gift cards and more. Some important information about the transition of the rewards program:

  • CU REWARDS PROGRAM® points will no longer be earned after 11/09/2017.
  • You may start earning points with your new credit card starting 11/13/2017.
  • Redeem your existing CU REWARDS® points up to 10/23/2017. From 10/24/2017 through 11/12/2017 there will be a blackout period during which you will continue to earn rewards points, but will not be able to redeem rewards. You will be able to redeem rewards points once again starting 11/14/2017.
  • Any points earned in the CU REWARDS PROGRAM® after 10/23/2017 will be transferred to the new uChoose Rewards® program.
    The expiration date of any remaining points in the CU REWARDS PROGRAM® will be extended by an additional 30 days due to the conversion process so that the blackout period does not impact your ability to use your reward points.
  • County Federal will award 1,000 additional uChoose Rewards® points to say thank you for your patience during this transition.
  • All points that are transferred from CU REWARDS® to uChoose Rewards® will be shown on your uChoose Rewards® account by 11/17/2017.
  • To register your card or to monitor and redeem your uChoose Rewards® points, visit uchooserewards.com.
  • A live chat option is available for questions when you visit uchooserewards.com

Thank you for carrying and using your County Federal VISA Platinum Rewards Card!  If you have questions about the new credit card program, please call us at 408-282-0700 or visit any County Federal branch.

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