Notice: Campbell Branch is currently closed due to building maintenance. We apologize for the inconvenience and appreciate your understanding.
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System Maintenance:  On Saturday, September 9th, we’ll be performing a scheduled maintenance starting at 8 p.m. PST and ending at 3 a.m. PST on Sunday, September 10th. During this time, Online Banking, Mobile Banking, and Phone Banking will not be available. Thank you for your patience as we update our systems to better serve you.
We’re experiencing technical difficulties with our phone system. We apologize for the inconvenience.
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All County Federal offices and branches will be closed on September 4th, in observance of Labor Day.
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Alert: Don’t be misled. County Federal will never call or text you to ask for information. Questions? Dial us directly at 800-282-6212 - we’re happy to help.
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Impacted by recent winter storms? Call us about our Emergency Relief Loan, 408-282-0700 or 800-282-6212.
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Banking By Phone

fire watch tower at sunset

Direct Connect 24

Direct Connect 24 offers a stream-lined menu of options so you can access your account information easier and faster from any touch-tone telephone or mobile device. Direct Connect 24 is a free service. Thousands of County Federal members use this easy system each month to perform some of the following functions:

  • Check balances on accounts
  • Verify cleared checks, ATM, VISA Check Card and other transactions
  • Check last dividend paid
  • Check last interest amount paid
  • Transfer funds from one account to another, including joint accounts (if authorized)
  • Withdraw funds and have check sent to you
  • Check loan payment and payoff status
  • Make a stop payment
  • Inquire on current rates
  • Change your PIN

How to Get Started

You can start using Direct Connect 24 today by calling Member Services at (408) 282-0700 or (800) 282-6212 and ask for your Direct Connect 24 Personal Identification Number (PIN). You’ll receive a temporary PIN on the spot.

  1. Dial (408) 282-0700 or (800) 282-6212 if outside of the area.
  2. Choose an option from the main menu
  3. Enter your Member Number and your (PIN), followed by “#”
  4. Follow the prompts, it’s that easy!

Helpful Tips

  • The first time you use Direct Connect 24, a Member Services Representative will assign you a PIN. For security reasons, change your PIN and keep it confidential. Your PIN can be between 4 to 9 digits.
  • Press zero (0) at any time you wish to speak to a Member Service Representative during business hours.
  • All account types are identified by a two-digit number called a suffix. If you do not know your account suffix, the Direct Connect 24 Voice Automated Attendant will list the suffix associated for each account type.
  • When entering dollar amounts, no decimals are needed. For example, enter “$300.00” as “30000”.
  • If you know which option you want to select, you can fast forward through the voice prompt by pressing the number of the option you wish to select.
  • Direct Connect 24 allows joint members to access all types of transaction. If you want to take advantage of the option print the Cross Transfer Authorization Form and mail or fax it to Member Services.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Equal Housing Lender
Certified - CDFI - US Department of the Treasury