Notice: We are currently experiencing intermittent connectivity issues.  Online Banking and Mobile Banking are currently unavailable. Thank you for your patience as we work diligently to resolve this issue.
Notice: Campbell Branch is currently closed due to building maintenance. We apologize for the inconvenience and appreciate your understanding.
Find the nearest branch or ATM.
Notice: Our Gilroy branch is currently experiencing intermittent connectivity issues. Thank you for your patience as we work diligently to resolve this issue.
System Maintenance: On Thursday, February 15th, we’ll be performing a scheduled maintenance starting at 10 p.m. PST and ending at 2 a.m. PST on Friday, February 16th. During this time, Phone Banking will not be available. Thank you for your patience as we update our systems to better serve you.
We’re experiencing technical difficulties with our phone system. We apologize for the inconvenience.
Find the nearest branch or ATM.
ALERT: DON'T BE MISLED. 
County Federal will never call, email or text you to ask for information. Questions? Dial us directly at 800-282-6212 - we’re happy to help.
Find the nearest branch or ATM.
All County Federal offices and branches will be closed on May 27th, in observance of Memorial Day.
Find the nearest branch or ATM.
Are you impacted by the severe weather? Contact us today to apply for our Emergency Relief Loan.

Don’t Get Caught in a Utility Scam!

Don’t Get Caught in a Utility Scam

Don’t Get Caught in a Utility Scam!

Knock, knock! It’s your energy company, here with the bad news that your bill is overdue, so we’re shutting off your electricity unless you pay up right now.

Sounds like a nightmare, right? Well, it’s going to get worse: this is a scam. Pay the visitor at your door, and you’ve just paid a scammer.

It’s happening a lot more lately. So, here’s what you need to know about utility scams and how to keep the lights on without falling victim.

How the scam plays out

In a utility scam, a target receives a phone call, email, text message or even an in-person visit from an alleged representative of their gas, water or electric company. The “rep” claims to be collecting on a past due account that’s pending shutoff unless payment is made immediately. They’ll often ask for the payment to be made via wire or through a prepaid gift card. Unfortunately, any money paid will go directly to the scammer, and not to the utility entity they claim to represent.

If you’re targeted

If you believe you’re being targeted by a utility scam, do not engage with the caller or visitor. If the alleged rep sent you an email or text message, mark it as spam, block the address and do not respond. You can also call the company the scammer claimed to represent to confirm that your account is not pending shut off.

Red flags

Watch out for these red flags which can help you avoid a utility scam:

  • A demand for immediate payment with no prior warning. Authentic company reps will always give you ample warning, in writing, before enacting a shutoff.
  • You’re pressured to act quickly. Scammers want you to act now and think later.
  • The “representative” cannot provide details about your account or a means to verify their identity.
  • They request a specific form of payment. Prepaid card requests are almost always a huge red flag in any scenario.

Stay safe

To avoid utility and similar scams, follow these precautionary measures:

  • Never wire money or send a prepaid gift card to an unverified contact.
  • Keep the security on your devices at its strongest and updated settings.
  • Update your spam list often.
  • Never share your personally identifiable information with an unverified contact.


Utility scams pose a real threat to your financial security. Follow these tips to stay safe! At County Federal, safeguarding our members is of utmost importance. That's why we provide our members with the latest news in Security & Fraud to stay vigilant. Why not join us and experience the peace of mind that comes with County Federal membership?

Content Source: CUContent

NCUA
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Equal Housing Lender
Certified - CDFI - US Department of the Treasury
cross