Notice: We are currently experiencing intermittent connectivity issues.  Online Banking and Mobile Banking are currently unavailable. Thank you for your patience as we work diligently to resolve this issue.
Notice: Campbell Branch is currently closed due to building maintenance. We apologize for the inconvenience and appreciate your understanding.
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Notice: Our Gilroy branch is currently experiencing intermittent connectivity issues. Thank you for your patience as we work diligently to resolve this issue.
System Maintenance: On Thursday, February 15th, we’ll be performing a scheduled maintenance starting at 10 p.m. PST and ending at 2 a.m. PST on Friday, February 16th. During this time, Phone Banking will not be available. Thank you for your patience as we update our systems to better serve you.
We’re experiencing technical difficulties with our phone system. We apologize for the inconvenience.
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ALERT: DON'T BE MISLED. 
County Federal will never call, email or text you to ask for information. Questions? Dial us directly at 800-282-6212 - we’re happy to help.
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All County Federal offices and branches will be closed on May 27th, in observance of Memorial Day.
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Are you impacted by the severe weather? Contact us today to apply for our Emergency Relief Loan.

What Should I Do If My Credit Card Has Been Frauded?

Credit Card Fraud

What Should I Do If My Credit Card Has Been Frauded?

Q: Help–my credit card has been frauded! What should I do now?

A: Learning that your card’s been frauded can be stressful! Fortunately, there are steps you can take to limit the damage and help you move forward. Here’s what to do if your credit card has been compromised.

Notify your credit card issuer

As soon as you discover fraudulent activity on your credit card, call the credit card issuer. Let them know about the unauthorized charges and provide the transaction details. Most credit card issuers have 24/7 support to handle these situations right away.

Freeze your card and ask for a replacement

Ask your credit card issuer to freeze the compromised card so no additional charges can be made. Next, request a replacement card with a new account number and security code. Don’t forget to update all linked accounts with your new card info.

Review your statements and dispute unauthorized charges

It’s super-important to continue reviewing your credit card statements for any other unauthorized transactions in the months following the fraud. Report all unrecognized charges to your credit card issuer and file a dispute.

Contact a credit bureau and request a fraud alert

Next, contact one of the three major credit bureaus (Equifax, Experian, or TransUnion) to place a fraud alert on your credit reports. The bureau you contact will notify the other two. A fraud alert requires creditors to verify your identity before issuing new credit. This way, the scammer who’s frauded your credit card account can’t use your info to open accounts.

At this time, you may also want to request a credit freeze from the three credit bureaus, which will make it impossible for anyone to open a new line of credit in your name.

Monitor your credit reports

Keep a close eye on your credit reports in the months following the fraudulent activity. Check for any new accounts that may have been opened in your name or other suspicious activity. You can sign up for a credit monitoring service to make this easy.

Strengthen your online security

Take this opportunity to change your passwords for all online banking, shopping and other financial accounts. Consider enabling two-factor authentication for added security. Be extra careful about sharing sensitive info online and be vigilant against phishing and smishing attempts. Regularly update your antivirus software and keep your devices and operating systems patched with the latest security updates.

Report the fraud to law enforcement agencies

If you’ve confirmed that you’re a fraud victim, it’s a good idea to report the crime to the appropriate law enforcement agencies. Visit the Federal Trade Commission’s IdentityTheft.gov website to file an identity theft report.

Credit card fraud can really wreck your life. Open a credit card from the credit union that you can trust. At County Federal, safeguarding our members’ credit card information is of utmost importance. Click here to learn about our credit card options.

Content Source: CUContent

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