Notice: We are currently experiencing intermittent connectivity issues.  Online Banking and Mobile Banking are currently unavailable. Thank you for your patience as we work diligently to resolve this issue.
Notice: Campbell Branch is currently closed due to building maintenance. We apologize for the inconvenience and appreciate your understanding.
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Notice: Our Gilroy branch is currently experiencing intermittent connectivity issues. Thank you for your patience as we work diligently to resolve this issue.
System Maintenance: On Thursday, February 15th, we’ll be performing a scheduled maintenance starting at 10 p.m. PST and ending at 2 a.m. PST on Friday, February 16th. During this time, Phone Banking will not be available. Thank you for your patience as we update our systems to better serve you.
We’re experiencing technical difficulties with our phone system. We apologize for the inconvenience.
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County Federal will never call, email or text you to ask for information. Questions? Dial us directly at 800-282-6212 - we’re happy to help.
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All County Federal offices and branches will be closed on May 27th, in observance of Memorial Day.
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Are you impacted by the severe weather? Contact us today to apply for our Emergency Relief Loan.
woman using credit card

If you need to make a loan payment quickly and securely, use our convenient Pay by Web service.

Make a loan payment (mortgage, auto, or unsecured) using a debit card, or a checking or savings account from another financial institution, without a need to login to online banking or the Mobile app.

Make a Payment

Pay by Web FAQs

Q. What do I need to register?
A. You will need your County Federal Member Number and a few additional pieces of identifying information.

Q. Why can’t I complete my registration?
A. If you can’t complete the registration, please review your information to be sure you provided an accurate answer in the correct format for the answer. For example, date format: MM/DD/YYYY.

Q. What do I do if my User ID is locked?
A. Your username (which is your email address) may become temporarily locked after multiple failed login attempts. Continued failed login attempts will result in an extended temporary lockout period. If the username becomes temporarily locked, please try again at a later time.

Q. How do I reset my password / What if I can’t remember my password?
A. Please visit the “Forgot Your Password?” section of the web tool and follow the steps to reset your password. You may also submit a one-time payment via “Express Pay”, but the payment will not be included in your registered username’s transaction history.

A password reset email will not be sent while the username is temporarily locked. If you believe the username has become temporarily locked due to failed login attempts, you should try again later and complete the “Forgot Your Password?” section at a later time.

Q. I am trying to register for the first time and I’ve received a message saying “We could not find your account details.” How do I resolve this?
A. Please confirm your Member Number and the answers to the Security Questions are correct and in the requested format. If you still can’t log in and need to initiate a payment, please call County Federal Contact Center at (408) 282-0700 option 5 during business hours.

Q. I can log in, but I can’t make a payment.
A. County Federal Pay by Web will only accept debit card payments or ACH payments (routing & checking/savings number) from an outside financial institution. If you have a County Federal account, and want to use it to make a payment, we encourage you to sign up for Online Banking, visit a branch, or contact us at (408) 282-0700 option 5.

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
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Certified - CDFI - US Department of the Treasury