Notice: We are currently experiencing intermittent connectivity issues.  Online Banking and Mobile Banking are currently unavailable. Thank you for your patience as we work diligently to resolve this issue.
Notice: Campbell Branch is currently closed due to building maintenance. We apologize for the inconvenience and appreciate your understanding.
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Notice: Our Gilroy branch is currently experiencing intermittent connectivity issues. Thank you for your patience as we work diligently to resolve this issue.
System Maintenance: On Thursday, February 15th, we’ll be performing a scheduled maintenance starting at 10 p.m. PST and ending at 2 a.m. PST on Friday, February 16th. During this time, Phone Banking will not be available. Thank you for your patience as we update our systems to better serve you.
We’re experiencing technical difficulties with our phone system. We apologize for the inconvenience.
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ALERT: DON'T BE MISLED. 
County Federal will never call, email or text you to ask for information. Questions? Dial us directly at 800-282-6212 - we’re happy to help.
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All County Federal offices and branches will be closed on May 27th, in observance of Memorial Day.
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Are you impacted by the severe weather? Contact us today to apply for our Emergency Relief Loan.

New Online Banking

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Your Mobile App and Online Banking Just Got a New Look and Feel

What to look for in this new release

Here at County Federal, we’re always working to improve the services we provide you, our members. Many of you have told us you would like a faster, easier to use Online and Mobile Banking platform. Well, we’ve been hard at work to make your requests a reality and are excited to announce that we are upgrading our Online and Mobile Banking platform.

This new platform is our first step in providing you with tools and services designed to make it easier for you to manage your money anytime, anywhere.

Mobile app icon

County Federal Mobile Update Information
With these changes, you will be prompted to update the County Federal Mobile App.

Re-enable Face ID/ Fingerprint Login
After you update the County Federal Mobile App, you’ll also need to re-enable face ID.

Learn how to Re-Enable face ID

What’s changed?

Easy Bill Pay Access Via the Quick Pay Box
Quick Pay box provides a convenient way to access Bill Pay from the homescreen.

Print Screen
Members now have a convenient print option in the desktop version of online banking Only.

online banking screen capture

Visa Credit Card: More Information
Looking for more information on your Visa? Click on your Visa account and click the More Information in the top right hand corner.

Desktop Only

online banking screen capture

My Mortgage: Account Detail
Looking for more information about your Mortgage? Click on your Mortgage account and click the More Information in the top right hand corner.

Frequently Asked Questions

How do I re-enable face ID/ fingerprint login?
Learn how to Re-Enable face ID.

Will I need to setup any of my existing Bill Payments?
No, all existing Bill Payment information will continue to be available in the Bill Pay section of your on line and mobile banking.

Will I lose any of my text or email alerts setup inside of on line banking?
No, all existing text and email alerts will continue as configured prior to the update.

Can I still access and download my eStatements?
Yes, all eStatements are available for 24 months inside of the eStatements area inside of online banking.

Instructions for Re-Enabling Face ID

For iPhone

Face ID for iPhone

Set up Face ID
You can now use Face ID instead of your password to log in.

screen capture of online banking

To get started you will need to:

  1. Save Face ID on your iPhone Settings by selecting "Face ID & Passcode"
  2. Return to Mobile Banking

Login to Mobile App

  • Go to Menu > Profile > Authorized Device Enrollment
  • Enter device name > User ID > Password; Click Enroll
  • The next time you log in Face/Fingerprint ID is available to you

For Android

Face ID Online Banking - Android Phones

Set up Fingerprint Login
You can now use Fingerprint instead of your password to log in.

screen capture of online banking

To get started you will need to:

  1. Go to your device's Security Settings and follow the instructions to register your fingerprint
  2. Return to Mobile Banking

Login to Mobile App

  • Go to Menu > Profile > Authorized Device Enrollment
  • Enter device name > User ID > Password; Click Enroll
  • The next time you log in Face/Fingerprint ID is available to you

Once enrolled the device name will appear in Biometric Devices

Don’t have the app yet? Click the links below to download it today:

Download on the App Store
Get it on Google Play

Need Additional Support? Contact Us

Contact Us
NCUA
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Equal Housing Lender
Certified - CDFI - US Department of the Treasury
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