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Online Privacy Notice

Rev. August 2018

This Online Privacy Notice describes how Santa Clara County Federal Credit Union (SCCFCU) collects, uses, shares and protects information from or about you through your interactions with SCCFCU’s digital channels, e.g. the website, online banking, mobile banking apps, etc.

Personal Information


During online account opening and digital banking sessions, we collect Personal Information that you provide to us, such as your e-mail address, mailing address, telephone number and/or account number. Like all other information you provide to the credit union, our policy on sharing this information with third parties applies to digital transactions.

We use this information to:



  • respond to inquiries and complete requests


  • verify your identity and/or location to prevent fraud and protect the security of your account and information


  • provide account alerts and notifications


  • provide updated terms, conditions and/or other administrative information


  • provide information to you about our products and services


  • provide information regarding our digital channels, upcoming changes, etc.


  • personalize your experience by tailoring products and offers to you


  • allow use of some financial planning tools, with the option not to save information


  • send you surveys, sweepstakes, contests and similar promotions
When transacting through Online and Mobile Banking, we protect your Personal Information through encryption. Encryption turns all digital communications between you and the credit union into a string of unrecognizable numbers that are completely useless in the highly unlikely event of a breach. This information is only decoded for the purpose of completing the transaction or servicing your account. This process safeguards your online session from intruders.

Other Information
Other Information is any information other than Personal Information that does not reveal your specific identity or does not directly relate to an individual.
If you are browsing a SCCFCU website or interacting with our other digital platforms, we collect Other Information using common industry methods, which include:
  • Cookies – we may assign “cookies” to your Internet browser. A “cookie” is stored on your local hard drive through the browser and contains a unique sequence of text for identification purposes.


  • Browser information – we collect certain information from browsers, such as your device type, operating system version, and Internet browser type and version.


  • IP Address – this information helps diagnose server problems, customize your experience, and for compliance and security purposes.


  • JavaScript tags, pixel tags, web beacons, clear GIFs, flash objects or other technologies – we use these technologies to collect high-level, anonymous, aggregate data.


  • Google Analytics – we use Google Analytics, which uses cookies and other similar technologies to collect information. The ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy, which is available at the following internet address – You can also prevent Google Analytics from recognizing you by disabling cookies on your browser.
We use this information to:
  • enable features on the digital platforms


  • ensure the digital platforms are operating properly and to assist in preventing un-authorized users from accessing your information.


  • continuously drive user experience and content improvements


  • analyze the success of our marketing and communication efforts.


These technologies are not used to connect browsing information to the real identities of our members, and do not capture any personal information.


SCCFCU advertises on our website, as well as on other websites not affiliated with SCCFCU. If you access SCCFCU’s website from a third-party website, such as search or a social media platform, we will track the referring website for internal purposes and to measure the success of our marketing efforts. Information collected by our advertising service providers through cookies and other technologies includes search engine referrals, browsing patterns, and responses to advertisements and promotions.

Third Party Websites
Hyperlinks – Certain hyperlinks on our website direct you to third party websites. These third-party websites are not subject to this Privacy Notice. Whenever you visit a third-party website, you should review their privacy notice and other disclosures.
Social Media sites – SCCFCU maintains an active presence on social media platforms, such as Facebook®, Twitter®, LinkedIn®, Instagram® and YouTube® that enable online sharing and collaboration. Any content you post, such as pictures, information, opinions or any other personal information that you provide to others on these sites, is subject to the Terms and Privacy Policies of those sites.

Children’s Online Privacy
SCCFCU websites are not designed to attract children under 13 years old and we do not knowingly collect information or maintain information about children under 13 years old.

How Personal Information is Shared
Please see the SCCFCU Privacy Policy for information about how personal information may be shared and how you may be able to limit certain types of sharing.

If you are using a screen reader or other auxiliary aid and having problems using this website, please call 1-800-282-6212 for assistance.